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| "I have known STS now for over 20 years..I employed STS to undertake period... Read More |
Stephen Bland
Royal Holloway University
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Thomas Cook is the longest serving, and one of the best known, brand names in travel. They operate in all parts of the travel industry – airlines, hotels, tour operators, travel and incoming agencies. They have a strong international presence across all sectors.
The challenge
Tour Operators and accommodation providers, on land or water, have a legal obligation to ensure the safety of their guests. The industry has taken considerable action to meet these requirements, including the development of a comprehensive Code of Practice, pro-active auditing programme and re-active investigations in the case of any illness outbreak.
With the demand for safe accommodation, the ‘blame-claim’ culture and legislative requirements, there is a need for Thomas Cook to set comprehensive standards for accommodation, assess performance and provide clear guidance.
Also with Thomas Cook’s desire to operate in new areas of the world, they need to introduce standards in keeping of the country’s legal requirements.
The solution
There is a very limited number of companies with the experience and personnel to undertake such work. Thomas Cook identified the need to utilise qualified and experienced Environmental Health Officers with good communication skills.
sts-solutions have both the personnel and the experience, working with the Federation of Tour Operators to develop both the preferred Code of Practice and audit layout.
Creating relationships
We have developed a successful working relationship with Thomas Cook over a number of years. We have provided telephone support for any queries, an auditing programme and where necessary, support for the hotelier implementing a food safety management system based on HACCP.
In the event of increased illness in a unit or resort we examine the illness figures to determine any trends, etc. and in appropriate cases travel to the resort to investigate and identify the potential cause.
Testimonial
“We have built up a strong working relationship over the past 7 years of working with sts-solutions. They are a very efficient and approachable team.
We have always been very pleased with the comprehensive audits and investigative work that they carry out on our behalf, and feel extremely confident with the knowledge and advice that they offer our company. They are able to clearly demonstrate to hoteliers the importance of required works and in a number of instances have worked with hoteliers to implement controls and systems. We are very keen to continue using sts-solutions in the future.”
Clare Kenny, Health & Safety Manager
Thomas Cook
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CIEH Level 4 Award in Managing Food Safety in Catering (5 day) course
22 - 26 November
(Exam Jan 2011)
£629.71 plus VAT (per person)
(a saving of over £76)
Offer ends 31 August 2010
Training Venue:
Willey Mill House,
Surrey, GU10 5EL
Please contact us for further information on
01252 728300 |
| More Offers |
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| "STS is one of our foremost centres in terms of quality of delivery, as wel... Read More |
Marianne Phillips
Chartered Institute of Environmental Health
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| "I have known STS now for over 20 years..I employed STS to undertake period... Read More |
Stephen Bland
Royal Holloway University
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| ALL PRICES EXCLUDE VAT UNLESS OTHERWISE STATED. |
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| Tel: 01252 728 300 | Fax: 01252 734121 |
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| Support, Training & Services PLC Registered in England & Wales, Company Number: 2075562 Registered address: Willey Mill House, Alton Road, Farnham, Surrey GU10 5EL. |
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