Payment Terms

Consultancy Services

Payment of 50% of the fees prior to commencement of work, unless special terms have been previously agreed. In respect of the production of documentation the balance is due on delivery of the draft document. In respect of auditing services balance due on receipt of the report. Work outside the UK to be paid prior to commencement of work. The quoted fees for work outside of the UK excludes any travel and accommodation expenses, which will be invoiced at cost.

Publications

Payment, including postage and packing, to be received with order or prior to despatch.

Fees

All sums quoted and payable under the contract are exclusive of any VAT or other taxation that may apply. Fees are reviewed annually, the client notified of any change of fees in writing.

Cancellation Procedure

In the case of cancellation or postponement by the Client of a confirmed consultancy/audit date, sts-solutions reserve the right to charge a cancellation fee. Greater than seven days this is likely to be £100 plus VAT, less than seven days full fee may be chargeable. Expenses may also be payable where travel, accommodation etc are incurred.

General Conditions

The work shall be in accordance with the Contract requirements to the satisfaction of the Client or its authorised representatives.

If the services or any part thereof be suspended by the Client or its authorised representative (otherwise than in consequence of some neglect or default on the part of sts-solutions) or if sts-solutions be delayed in proceeding with the work by the Client or its authorised representative, the Client shall be responsible for any losses incurred by sts-solutions as a result of such suspension or delay.

If the performance of the Contract by sts-solutions be delayed – a) by any of the causes mentioned in the above clause, b) by reason of any act or default on the part of the Client, c) by industrial disputes, or d) by any other cause, which sts-solutions could not have prevented and for which he was not responsible, sts-solutions shall be allowed reasonable extension of time for completion of the work.

No amendments to this agreement or these terms and conditions will be valid unless previously agreed in writing by the parties.

Either party without the agreement of the other party cannot assign this agreement.

sts-solutions shall be the Client’s sole external consultant of the specified services unless agreed in writing.

sts-solutions shall not at any time during or after the period of the agreement, divulge or allow to be divulged to any person any confidential information relating to the business affairs of the Client.

Both parties prior to publication shall agree any publicising of the services provided under this Contract, other than where the publicity is limited to the company name and services provided. The client should notify sts-solutions in writing if they do not wish their name to be divulged.

Training Courses

Payment Terms

Payment should be received by sts-solutions with the booking form unless special terms have been previously agreed. sts-solutions reserve the right to exclude a candidate from the examination if payment has not been received before the commencement of the course.

Cancellation Procedure

Due to the need to book training facilities and allocate trainers well in advance, it is necessary for us to have a cancellation procedure in respect of bookings for training courses. In the unlikely event of cancellation of the course by the organisers, candidates will be offered a place on the next available course convenient to them. Fees are repayable in the event that agreement cannot be reached in respect of a subsequent course.

A set date is arranged for Intermediate and Advanced Course examinations, which must be adhered to, otherwise there will be a resit fee applied. Candidates failing to turn up for the examination will have to pay a resit fee.
In the event of cancellation by an organisation or individual, the following conditions apply:

6 weeks before the start of the course - any notification received prior to six weeks before the start of the course will, in the case of pre-payment, be refunded less a £10.00 administration fee per organisation or individual. In respect of a booking where the fees have not already been paid, a £10.00 administration fee invoice, per organisation or individual, will be raised.

2 weeks to 6 weeks before the start of the course - For notification received during this period a 25% cancellation fee will apply. In respect of any organisation rebooking the course or place respectively, this will be reduced to the £10.00 administration fee.

Less than 2 weeks before the start of the course - In normal circumstances we will be unable to accept a cancellation at this late notice. If though, in the case of a course booked by an organisation, we are able to find a party to take over the booking and at that time a rebooking of the course is made by the organisation, the cancellation fee will be reduced to 5% of the total fee. Otherwise the full fees will be due. In the case of an individual booking you are welcome to nominate a replacement participant. If a replacement participant is not nominated, or we are unable to find a replacement at such short notice, the full fee will normally be due.



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